Aby Mahmood is a seasoned customer service professional with 13 years of experience, with a particular specialty in contact centres. He studied Hotel Management and Human Resource Management at Universiti Teknologi Mara, Shah Alam.
Aby started his career in Digi Telecommunications as a contact centre agent after he completed his studies. During his tenure there, he was assigned to various areas of contact centre from operations up to managerial roles. His last management and contact centre operation experience in a utility company sparked the interest to share his passion and experience with others. For him, sharing is caring.
Born in Kuala Lumpur, Aby is a nature lover. He loves reading books about management and human behaviour, travelling, and also cooking. Aby is a family oriented individual with many treasures to share. He is young at heart and a unique individual. His warm personality allows him to connect with others with great ease.
He has a very strong drive in uplifting the quality of customer service in Malaysia – a drive translated in his work as a full-time learning facilitator for Zubedy.