Public Program Calendar
Public Program	Date	Venue
Customer Service From the Heart Workshop	7 - 8 September 2006	zubedy Training Suite, Wisma WIM
Coaching Workshop	12 - 13 September 2006	zubedy Training Suite, Wisma WIM
Marketing Orientation for Top Management	21 - 22 September 2006	zubedy Training Suite, Wisma WIM
Event/Project Management Workshop	4 - 6 October 2006	zubedy Training Suite, Wisma WIM
Creativity and Problem Solving Workshop	12 - 13 October 2006	zubedy Training Suite, Wisma WIM

**zubedy (m) sdn bhd is an approved HRDF, SBL Scheme training provider

The RIGHT employees are the company's biggest assets. A manager can "build" this asset, establishing the foundation for a strong RIGHT employee base and ensure future profits. In today’s fast pace environment employees are often overlooked and under-appreciated. Unacknowledged, they perform at minimal levels or leave the company altogether.

zubedy's Coaching workshop is designed to help Managers become better coaches and be able to “build” employees. Any one who leads in the organization are encouraged to attend. The workshop is interactive and packed with practical sessions, and skills learned are ready-to-use.

At the end of the 2 day workshop, participants will:

• Understand the roles and responsibilities of a coach
• Identify which employees to coach
• Develop coaching skills
• Develop a coaching model
• Know how to help employees grow into stronger contributors


Date : 12 – 13 September, 2006
Venue : zubedy Training Suite, Wisma WIM
Fees : Individual Registrations:
Early Bird Per Pax: RM1650 per person; Standard: RM1700 per person
Registrations for 3 or more persons::
Early Bird Special: RM1550 per person; Standard: RM1600 per person

*Closing date for early bird registration and payment is 28th August 2006.

Click here to download registration form.

For more information or registration, please call Khairul at 03-7727 0758 or e-mail us at info@zubedy.com

“Orang Berbudi Kita Berbahasa, Orang Memberi Kita Merasa”

How to Apply Malaysian Values to Customer Service

How would you really want to be treated as a customer? It is very likely that apart from just having your needs fulfilled, you would want to feel that you are valued by the organization that you have chosen to serve you, by being treated with genuine sincerity and warmth.

Our people have a long renowned reputation for generous hospitality. This is due to the fact that our society has a shared value in a sense of humbleness when receiving our guests or friends into our home. We are taught by traditions that when we receive someone, we receive with something from the heart, something that encompasses love, passion, honesty, spirit and humility.

Providing a winning and valued service is a gift your staff can acquire through a sense of humbleness. Our customer service workshop aims to bring out the good in your staff by tapping on deep values present in our tradition. This begins with a sense of humility that translates to real care for customers. The result is customers who feel cared and will come back for more.

Our workshop will teach your customer service staff to:

• Provide real service from the heart
• Build long term relationships with clients
• Ensure that customers enjoy the service experience
• Provide superior service through teamwork
• Manage difficult situations
• Handle emotional burn-out
• Build humility and humbleness


Who Should Attend
• This course is designed for persons who are hired into the positions of customer service or persons holding positions where customer service is an important factor in their work scope.

• Customer service managers and representatives
• Anyone who provides service to internal or external customers
• Help desk/customer call representatives


Date : 7-8 September 2006
Venue : zubedy Training Suite, Wisma WIM
Fees : Individual Registrations:
Early Bird Per Pax: RM950 per person; Standard: RM1000 per person
Registrations for 3 or more persons:
Early Bird Special: RM900 per person; Standard: RM950 per person

*Closing date for early bird registration and payment is 28th September 2006.

Click here to download registration form.

For more information or registration, please call Khairul at 03-7727 0758 or e-mail us at info@zubedy.com

How to Set & Lead a Marketing Oriented Organization?

Malaysian corporations today face the challenge to be more competitive in the market as a result of an aftermath recovery effort from the 1997 economic crisis. Many embark on being a sales oriented organization by organizing resources to increase sales. While it brought sales value, many wondered why the amount of effort and resources invested do not equate with the returns. If you are one of the many heads of business unit or company CEOs who are battling with this equation, wondering constantly if you are moving on the right track, then maybe it’s time you take another look.

Our program will show you the critical importance of turning around your company from being a sales oriented operation to a marketing oriented organization. This is because many tend to confuse the distinction between marketing and sales. By way of marketing, we want to help you and your brand to match your internal capabilities with the market you choose to serve – at a better profit.

Our program is designed by practitioners for practitioners. It aims to empower the organization to catalyze marketing effectiveness to achieve better sales results. *The contents of the program cover 4 holistic aspects of marketing organization within systems, structures, processes and cultures.

*For detailed program topics, you are welcome to request for an information kit from the contact details supplied below.

Who should attend:
• CEOs and Managing Directors
• Head of Divisions and Departments
• Business Owners and Entrepreneurs
• Sales and Marketing Managers
• Leaders in government and semi-government bodies.

Date : 21– 22 September 2006
Venue : zubedy Training Suite, Wisma WIM
Fees : Individual Registrations:
Early Bird Per Pax: RM2300 per person; Standard: RM2400 per person
Registrations for 3 or more persons:
Early Bird Special: RM2200 per person; Standard: RM2300 per person

*Closing date for early bird registration and payment is 7th September 2006.

Click Here to download registration form.

For more information or registration, please call Khairul at 03-7727 0758 or e-mail us at info@zubedy.com

How to complete your project on time, on budget and on target?

Managing a project or an event is unlike a nine-to-five job. The pace is faster and you work with individuals and with groups, internally and externally, who are not within your sphere of control. In an event or project, your success is dependent on the performance of others.

More often than not, as you are managing an event/project, you are still responsible for your daily work responsibilities. It is a battle for time and resources and you are spread thin. How do you deliver the event/project and maintain or better yet, improve your current standing?

The Event/Project Management Workshop, teaches the use of special knowledge, tools, skills and technologies to deal with all the competing variables by showing you how to:
• See things from a larger perspective
• Organize your resources to achieve targeted goals
• Manage challenges effectively
• Successfully complete projects
• Stay focused and be in control
• Manage and create effective team members
• Evaluate your project
• Have fun!

Throughout the workshop, you will be exposed to the Working Workshop approach that focuses on Dual Learning environment. This approach increases your theoretical and practical understanding of event and project skills, tools and knowledge through ‘hand-on” experience and reflective learning.

At the end of the workshop, you will complete an Event/Project Document that will help you kick-start and complete your event or project.

Date : 4 – 6 October 2006
Venue : zubedy Training Suite, Wisma WIM
Fees : Individual Registrations:
Early bird Per Pax; RM 1400; Standard Per Pax: RM 1 500)
Registrations for 3 or more persons: Early bird Per Pax: RM 1 300; Standard Per Pax: RM 1 400)

*Closing date for early bird registration is 20th September 2006.

Attention Corporate & HR Leaders

Our Event/Project Management Workshop will provide you and your organization with a platform to make things happen. Project Management skills and knowledge are the driving forces for organizational changes, event management. Reorganizing business processes, developing policies, launching new products and services, organizing business trips and conferences and setting up new branch offices. If your organization needs to get things done, this workshop is for you.

Click Here to download registration form.

For more information or registration, please call Khairul at 03-7727 0758 or e-mail us at info@zubedy.com

---

How to solve problems and improve performance through creativity?

When our staff lacks teamwork, we send them to team building workshops. When they need customer service skills, we train them in customer service; and we expose them to selling skills programs to boost their sales.

What do we do when they lack creativity? When we keep getting the "same old same old" and in need of new ideas?

Everything else being equal, an organization with creative employees is more successful. Your staff has potential creative energy that has yet to be tapped ' and developed, a goldmine of competitive advantage. It is time we harness it.

zubedy's Creativity Workshop provides 14 different tools of application to harness the potential creative energy in a practical approach that can be implemented immediately.

This program promotes:
• Creativity skills
• Problem solving skills
• Getting more from less
• Making giant leaps
• Change
• More spirit and enjoyment in day to day jobs
• Seeing market opportunities where competitors do not see
• Seeing alternative ways and competitive advantages

"Creativity is everywhere... The important thing is to put your two cents' worth into something and make a difference."- Walt Disney

Date : 12 - 13 October 2006
Venue : zubedy Training Suite, Wisma WIM
Fees : Individual Registrations:
Early Bird Per Pax: RM1100 per person; Standard: RM1200 per person
Registrations for 3 or more persons:
Early Bird Special: RM900 per person; Standard: RM1000 per person

*Closing date for early bird registration and payment is 28th September 2006.

Click here to download registration form.

For more information or registration, please call Khairul at 03-7727 0758 or e-mail us at info@zubedy.com